Refund policy
EFFECTIVE JANUARY 1, 2024
Event tickets are non-refundable and non-transferable to a future event, this includes no shows. The value of all unused tickets will be donated to our nonprofit organization.
I purchased a New Member Orientation ticket. Can I get a refund?
NMO tickets are a combination of a one month membership fee and event ticket. There is no obligation to join the CSPC. We understand joining our community can be a big decision, and you should do so in your own time.
If you decide to leave after “New Member Orientation”, you’re required to inform the Event Coordinator that you’re not staying for the event. To request a full refund, send us an email.
If you stay for the event but decide becoming a member is not for you, you can request a refund for the membership fee only. To request a refund for the $10 membership fee, send us an email.
I’m interested in becoming a member but have decided this isn’t the right time for me. What options do I have?
Send us an email before the event starts to receive a one-time credit that’s valid for one year for a future event.
What if I’m sick or an emergency comes up?
Send us an email before the event starts to receive a one-time credit that’s valid for one year for a future event. This applies to “New Member Orientation” and “Member” tickets.
I paid for a ticket but picked up a volunteer shift instead. Who do I contact?
To receive a one-time credit that’s valid for one year for a future event, send us an email after you’ve completed your shift.
Alternatively, you can offer your ticket for free or resell your ticket to an active CSPC Member in the CSPC Discord server.
If you simply want to donate the value of your ticket, send us an email and our volunteers can update your event registration.
I’m an active CSPC Member and bought a ticket to an in-person event but can no longer attend. What options do I have?
Join the CSPC Discord server to offer your ticket for free or resell your ticket at face value to another Member. This includes tickets purchased for guests of active CSPC Members.
Transfers are a self-initiated process that is handled among members via the Member Portal. (Coming Soon - 2024: See the Member Portal FAQ for instructions on how to transfer an event ticket to another member.)